A couple time Verizon referred me to Disney to address saying they can't cancel it for me because it is a 3rd party billed item - never mind the fact that Verizon added the add-on. Disney - ��� 2 chats with disney+ and they said it is verizon issue. A:“This error is usually because you redeemed your first promo last year under one email address but you’re trying to redeem the new promo under a different email address. It’s a Verizon issue. Verizon: You can only have 1 Disney+ subscription for each Verizon account (each account has its own bill). The Disney* login page stopped working for us on all computers in our home. Hi , my issue was resolved on 4th call to Verizon Wireless. I went to redeem the Bundle on Us from Verizon but got the following error when activating! You must remain on a qualified Unlimited plan to retain your Disney Bundle ��� Been on the phone with Verizon for hours and even had a conference call with Verizon tier 2 and Disney plus. Verizon is offering the entire Disney streaming bundle ��� Hulu, Disney+ and ESPN+ ��� for free to some unlimited wireless customers. Please bring photo ID and credit/debit card only if used as payment. Same-day delivery is available in select areas. Your order will be held for 3 days from the time it's placed. If you already have an eligible plan, in your My Verizon Fios account or My Fios app choose Add-ons, then Entertainment and Get Disney+ to sign up today. You must subscribe to the Bundle with the same email address as associated with your ESPN or Disney+ account (if you have an ESPN+ subscription through a third-party platform and did not create an ESPN account, please see section 1(c) below**) for Disney to provide you with a credit against the Bundle price in an amount equal to the effective monthly price for your pre-existing ��� How long ago did you switch to this plan? I just got Verizon with the Disney bundle. They've even tried changing my plan and it didn't help. Re: Disney Bundle - Activation Unsuccessful cant wait for a Verizon Agent to say they sent you a private message and they are here to help. Tons of time on chat and phone support and still says email validation failed. Tap the Menu icon in the top left, then tap Account. I had it all working, and then the email addresses were wrong so I unenrolled and tried to re-enroll and that’s when my errors started. The representative noticed that my account was linked to the old unlimited plan and that is why the Disney bundle was available to my account. I want to know if other people ��� How do I redeem my offer? My account was switched to the new unlimited plan and after the switch, I was able to to view and add the Disney Bundle to my account. bechow82 We certainly want to help make sure you are able to add the Bundle. Disney support has confirmed multiple times that I do not have a third party billed account or anything other than what Verizon manages. What are you currently showing for your plan on My Verizon? Watch on supported personal computers, mobile phones, tablets and connected TV devices. Haven’t been able to get it back since. Trouble redeeming the Disney+ offer through Verizon with a Fios Internet plan: If you’re trying to redeem your code and you’re receiving an error message or are redirected to a billing page, we can help. If you have an existing subsc Trying to add Disney+ to my roku and it���s telling me I have to pay. Curbside Pickup available at select stores. In-Store Pickup is available across the U.S. at participating Verizon Wireless stores. They gave me a link so that i can activate the plan, then u put in my Disney credentials but it says "Activation Unsuccessful, please contact Hulu Help". ). The representative noticed that my account was linked to the old unlimited plan and that is why the Disney bundle was available to my account. After you set up the Verizon service, you can navigate back to Verizon���s One, is your account current as far as payments go? Each service has its own standalone app, so you���ll download and log in to each app separately. If you've received an error after trying to redeem your code, are unsure if your redemption was successful, or you're redirected to a page where you're asked to enter billing details, please follow these steps: Q:I redeemed Disney+ on Us from Verizon last year. Do not tap Start Free Trial as this could interfere with your 12 month Verizon offer. Verizon now including full Disney Plus, Hulu, and ESPN Plus bundle with some unlimited plans New, 21 comments If you���ve already got the 12 free months of Disney ��� 4 chats with Verizon and they said it is disney issue. Open the My Verizon app. Or visit our Disney+, Hulu, and ESPN+ with eligible wireless unlimited plans - FAQs to learn how to get The Disney Bundle included on your Verizon account for no extra ��� Phone called Id is not working from the day one and when we call the tech support, they are saying that, the problem with our phone not their service. Did you add it onto your account via My Verizon- Add-Ons? Same problem. | ��� (It’s in your Profile at the top of your screen. I would be just as frustrated, and eager to get my Disney+ working, jenn414. Learn how to get The Disney Bundle included with select Verizon wireless Unlimited plans, a $12.99/month value*. Get Disney+ now and stream Disney Classics & Originals. Please attempt to redeem this promo under the same email that you used for the previous Verizon promo.”, Enter your email and password, if required, Go to your Account. Please attempt to redeem this promo under the same email that you used for the previous Verizon promo.”, “This error is usually because you redeemed your first promo last year under one email address but you’re trying to redeem the new promo under a different email address. Hours on the phone with customer service and trouble tickets logged I am no better off. Not certain, but appears to have shown up after we updated to the new Verizon Wi-Fi 6 Router. If you had a separate Hulu subscription, and cancelled with Hulu to consolidate your billing, you will ne. The Disney Bundle includes Disney+, Hulu and ESPN+. Just coming in to say I am having the same issue as everyone else here. *Live TV plans can not be substituted if you get the Disney Bundle through Verizon Wireless. I'm sorry that you are having trouble with getting your registration to go through. Were you previously subscribed to Disney+? Switched to the new plan through Verizon chat, tried to set up the bundle, and they told me the issue is through Disney and that I'd need to contact them. MY VERIZON APP. Need this resolved ASAP as it’s included in my plan and I don’t want to pay for a feature I’m not receiving. I've recently switched my plan to the Disney + bundle through Hulu. Trouble activating The Disney Bundle or Disney+ through Verizon with a Verizon Unlimited plan: If you’re trying to activate your subscription to The Disney Bundle or Disney+ through Verizon and you’re receiving an error message that your activation was unsuccessful, try going back to your Verizon account and starting the activation again. 4 Ways To Fix Verizon Disney Plus Not Working - Internet Access ��� Get help with your Disney+ Verizon offer. Apple/CBS, Verizon/Disney chip away at old TV bundle. Disney and Verizon have a deal that gives a free year of Disney Plus starting on launch day to all the carrier's customers with a 4G LTE or ��� I'm already a Disney+ subscriber am I eligible? My Verizon offer isn't working when I redeem. The Disney Bundle is included on smartphone lines with Play More and Get More Unlimited plans (must enroll w/ Verizon by 2.28.21). HII am having same issue....somehow my account website thinks I am not on a unlimited plan and that is why I can't see the Disney Bundle option. If you're eligible, you can go to your Add ons in My Verizon to sign up today. We have switched from COX to Verizon FiOS home triple bundle couple of weeks ago. If you just signed up for The Disney Bundle and you���re new to Hulu, you will need to activate your Hulu account before you can start streaming. Two, do you have any pending orders such as a plan change, equipment order, etc? My offer isn't working. I had a free promotional thing that allowed me to have a free month but I am not sure if that was just my account or not. My account was switched to the new unlimited plan and after the switch, I was able to to view and add the Disney Bundle to my account. Here's How You Can Get Disney+, ESPN+ & Hulu Free On Verizon just need you to authorize your account real quick ���� ���� ���� The issue is that the error comes during enrollment so Disney plus has no leverage. Same issues here. Disney Bundle If you have an existing subscription to The Disney Bundle billed by Disney Follow the instructions to enroll in The Disney Bundle offer through Verizon and log in to your Disney+ account to apply the offer. Verizon takes protecting our customer���s personal and account information very seriously. Can I watch content from all three services in one place? Add Disney+ now. Very frustrating. Re: Unable To Register For Disney+ Bundle, Apple AirPods (2nd Gen) with Charging Case. We are here to help make sure you can register. We want you to be able to enjoy all things with your plan, se_nilson. When I log into Disney plus it still shows that I am only subscribed to D+ and being charged through my CC. I am a Disney Bundle subscriber, and I'm having issues logging into my Hulu account. The same phone was working with COX and Comcast services earlier with no issues. Thx. If you’re unable to remember the email address used to set up your Disney+ account, please contact Customer Support. We’ll email you when your order is ready for pickup. Then the Disney+ Bundle Add On should properly show up. If same-day delivery is available for your order, you’ll be able to choose that option at checkout. What should I do? We can get to the Disney plus screen but as soon as we select login, we get an empty black screen. Also, how are you registering for the bundle (the website or your app)? I have sent you a private message here in this forum. Verizon's (VZ-0.1%) move to offer the bigger Disney (DIS-0.3%) streaming bundle free with its higher-priced plans is an expansion of an existing promotion to offer Disney ��� Then go back and unenroll that line if you do not want Verizon Cloud. Disney+, Hulu, ESPN+ included in Select Unlimited Plans. BACK TO TOP . Get Disney+ on us with Verizon Fios Home Internet. Orders must be placed before 5 PM, Mon – Sat, and Sun before 2 PM (excluding holidays) for same day pickup. Review and accept the Terms and Conditions, then tap Confirm. Scroll to Disney+ and tap Learn More, then tap Enroll. I'm sorry you're having such a hard time. There could be a few things holding you back. Desktops, laptops, macs, pcs stopped working where it worked before. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Enroll one of your lines into Verizon Cloud. ... And Verizon's Frank Boulben painted a stark picture this week: ���The current value chain of the media business is not working��� Head to Disney+ and resubscribe to the Disney bundle using the same email address associated with your new Hulu account Your new Disney bundle monthly charge will be adjusted to reflect a credit towards your Disney bundle purchase in the amount of $5.99/month (the value of the Hulu (ad supported) plan included in the Disney bundle), for so long as you ��� As our valued customer, your account concerns are our concerns and we���re here to assist you in any way we can. Verizon Consumer CEO Touts Disney, Discovery Streaming Bundle ��� I have spoken to 2 different reps and I have been chatting on line with a 3rd one...and still no solution... Hi , my issue was resolved on 4th call to Verizon Wireless. I have the Disney bundle showing in my add on section and it says I am all set to start streaming. If you already have a subscription to Disney+ through Verizon, you’ll need to activate all services in The Disney Bundle using the same email address that was used for your existing Disney+ account. Been told that customer service cannot enroll me for some reason or another but at this point a resolution needs to be found soon. Only Disney+ gives you endless access to your favorite movies and series from Disney, Pixar, Marvel, Star Wars, National Geographic, and more. Hearing that you're experiencing issues setting up for the Disney + Promo bundle is not the experience we want for you. Must be 18 years of age or older; subject to additional eligibility terms. As I mentioned in my prior post, Disney support says that Verizon's link does not actually send the authorization needed for my bundle to be activated. How do I get it to work thru my Verizon package? Tap Add-Ons and then tap the Entertainment tab. To learn how to get Disney+ with Verizon Fios, visit our Verizon Fios and Disney+ FAQs. Bundle Subscriber If you purchased the Disney bundle and want to take advantage of the Verizon offer, ... note: the OG grandfathered unlimited data is not eligible. I want to make sure you can take full advantage of your Disney bundle! I’ve lost access to my free year of Disney plus and now cannot get enrolled in the Disney bundle. Learn how to get Disney's streaming video service on us with select Verizon wireless Unlimited plans.
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