So I checked out after spending only one night there. Staff did not do anything about this. The full-year 2017 was a great time for extended-stay hotels and provided the fundamentals for the industry to absorb a large number of new openings happening in 2018, according to research from The Highland Group. I have been staying @ Naperville East in Il. EXPECTATIONS/QUESTIONS - Extended stay hotels are different from traditional/nightly hotels. In 35 years of marriage we have maybe taken less than 5 vacations together. I was in the lodging business for 25 years and hospitality industry for 42 . Charlotte, NC 28277-1574. bhaase@extendedstay.com. President & Chief Executive Officer. Knowing what I have witnessed there I would never stay at one. Now you have Desiree an eighteen year old know it all with a bad attitude and vocabulary to match. Copyright text 2020 by Corporate Office HQ. Suite 100. We’re committed to creating a safe and relaxing experience, including delivering an even cleaner stay from check-in to check-out. I will be posting photos on Yelp and using every means available to highlight ESA’s disgusting properties and lack of concern for it’s customers. Throughout, our stay at the hotel we went out most of the days and most of the nights (after our visit with our daughter and her family) just drove around as late as we could, the smell never went away, and it cause nightly migraines and stomach concerns. The working staff was great, the behind the desk staff was rude & crude. He was quoted a price for the entire stay which changed every month and was told to pay the extra or move. Needless to say, I packed up my things, and checked out, so a full and expeditious refunded is expected immediately. And they REFUSED TO GIVE ME ANY REFUND from my $1400 paid for only ONE NIGHT. I have also left a review on Trip Advisor. Sign in and start exploring all the free, organizational tools for your email. NO I DID NOT. So much of this place is in disrepair and the hallways and lobby are ususally filthy. Phone: (800) 350-6202. What I found under the mattress was both filthy and nasty. Jobs for Americans first. What is most troubling is the games the office played with the monthly rate. If they were honest about possible changes each month it would have been considered in our choices of extended stays. If they read this- I want a REFUND on my $1400 !!!!! On top of that he was diagnosis with cancer at an aggressive level. On 10/29/2019, I again called customer service due to not hearing anything from anyone. So I then proceed to drive 30 minutes to another hotel that does have room for us. 8 hours of training material A free inside look at company reviews and salaries posted anonymously by employees. Initial Extended Stay America complaints should be directed to their team directly. I work for a National company that places our superintendents in extended stay facilities. They advised that they sent an email to Daniel and his supervisor and I should hear something in 24-48 hours. Can’t blame them. Hotels. One night around 1 pm, a drunk would resided at the hotel kept banging on our bedroom window and would not stop for over 30 minutes. I have had to file a formal complaint with the Florida BBB and the Federal Trade Commission due to the unethical business practices and lack of concern from corporate leadership. therefore I will be moving to candlewood suites asap. I had to move everything to a new room after having got all settled into that one and personally cleaned it myself. Extended Stay America — overnight stay dec 30 2019. Since there was only one room left I attempted the transaction again, it went through and showed my finalized reservation as well as sending a confirmation number to my email. She also told me “if it happened again to call them” although I’m not sure why on earth I would have a need to call since the transaction was not final and I there was no confirmation number, I should have nothing to resolve as the only issue on my end is that the reservation was not completed… That is….UNTIL YOU OVERCHARGE ME!
Poke Poke Sushi Unrolled Nutrition, Lace Cookies Without Almond Flour, Spalding Pro Slam Portable Basketball Hoop, Guitar Hero Wireless Dongle Ps3, Pua Other Program Eligibility Issue, How Long Does Orientation Take At Steak N Shake, Afk Arena Brutus Or Shemira, American Influence On Filipino Food Culture,